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[CEFR11]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Verification Help & Guidance

Hi everyone,

Tento fazer a inscrição para o GitHub Educação, mas aparece essa mensagem, mesmo utilizando o e-mail da universidade federal de alagoas, eu envio print do portal da universidade com meu nome e foto nele, mesmo assim aparece essa mensagem. Varios alunos conseguiram ja.

[github-actions[bot]]

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[abinaze]

Hi! This looks frustrating—especially since others from your university were able to get verified. Based on what you described, this is likely not a simple mistake on your side but a validation or eligibility mismatch in GitHub Education’s verification system.

Here’s a clear breakdown you can post as a professional response:

---

This appears to be an issue with the GitHub Education verification process incorrectly rejecting a valid academic email/domain, rather than user error.

Even though the application is being submitted with an official university email (from Universidade Federal de Alagoas) and supported with identity proof (portal screenshot with name and photo), the system still returns the error:

“We require applicants to use a school-issued email address.”

This suggests a few possible underlying causes:

1. Domain Recognition Issue

GitHub’s verification system may not fully recognize or trust the specific university email domain being used. This can happen if:

• The domain is newly added or not whitelisted
• There are multiple subdomains, and only some are approved

2. Automated Verification Failure

The system relies heavily on automated checks. If it fails to confirm enrollment via:

• Email domain validation
• Document clarity or format
  …it may reject the application even if the documents are valid.

3. Inconsistent Approval Across Students

Since other students from the same university were approved:

• It may indicate inconsistent verification behavior
• Or that successful applicants used a different email format/domain variant

---

Suggested Actions / Workarounds

• Double-check that the email used is:

  • Your primary institutional email
  • Not an alias or forwarding address

• Try reapplying with:

  • A different browser/incognito mode
  • Re-uploaded documents with clearer resolution and full visibility

• Confirm with peers:

  • The exact email domain format they used (e.g., *@student.ufal.br vs @ufal.br)

• If the issue persists:

  • Contact GitHub Education Support directly via:
    https://education.github.com/contact

  • Include:

    • Your academic email
    • Screenshot of the error
    • Proof of enrollment

---

Product Feedback

This highlights a gap in the verification flow:

• The error message is too generic and does not indicate why the email was rejected
• There is no guidance on accepted domains or formats
• Users who provide valid documentation are still blocked without actionable feedback

Improving error transparency and domain validation feedback would significantly reduce confusion and repeated failed applications.

---

Hope this helps clarify things and pushes it toward a proper fix