Student plan access is blocked

[abhinav077]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Billing & Payment Issues

Hi everyone,

I am currently not able to use my github student plan. This happened because of a misclick where i accidentally started copilot pro + subscription but I cancelled the subscription immediately. Later that evening, i received an email regarding the outstanding balance that is needed to be paid. Because of this, my account has been switched to the GitHub Free plan. Please help me to get my student plan access back.

I’ve already raised a ticket, but haven’t received any response yet. When I spoke to Copilot, it said that I need to pay the outstanding balance to regain access to the student plan; otherwise, it will remain locked.